Privacy Policy

This Privacy Policy explains how lGET handles personal information when you use this website, place an order or contact us.

Information we collect

Depending on how you interact with us, we may collect your name, email address, phone number, billing and delivery details, order history, account details, communications, IP address, device and browser information, and payment transaction metadata. Card details are processed by our payment provider; we do not intentionally store complete card numbers on this website.

Why we collect and use it

We use personal information to operate the store, process and deliver orders, take payment, provide customer support, prevent fraud and abuse, keep business and tax records, improve the website, and meet legal obligations.

Who we share it with

We may disclose information where reasonably necessary to service providers that support hosting, ecommerce, payment processing, fraud prevention, email, analytics, professional advice and delivery. These providers currently include WP Engine, WooCommerce and our approved payment and delivery partners. We may also disclose information when required by law.

Overseas processing

Some service providers may store or process information outside Australia. The countries involved can change with the providers and services we use. Contact us if you would like current information about overseas processing relevant to your data.

Cookies and similar technologies

The website uses necessary cookies for functions such as the cart, checkout, security and account sessions. If optional analytics or marketing technologies are introduced, this policy and any required consent controls will be updated before they are used.

Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as reasonably needed for the purposes above, including legal, accounting, fraud prevention and dispute-resolution requirements.

Access, correction and complaints

You may ask to access or correct personal information we hold about you, or raise a privacy concern, through the secure form on our Contact page. We may need to verify your identity before acting on a request. We will respond within a reasonable time.

Policy updates

We may update this policy when our practices or legal obligations change. The current version will be published on this page with its effective date.

Effective date: 7 September 2026